Case study
Planned Plumbing Services & Reactive Break-Fix Support
Planned plumbing maintenance and reactive support across five healthcare sites, with agreed response arrangements and compliance reporting.
- Sector
- Healthcare
- Timeline
- 3 years
- Sites managed
- 5 healthcare sites
The challenge
The client managed multiple properties with ageing plumbing infrastructure.
Issues ranged from leaking pipework and inefficient water systems to urgent callouts.
They needed a single provider to manage both routine works and emergency repairs while ensuring full compliance.
We delivered a contract that combined proactive maintenance with rapid response capabilities within agreed SLAs.
Services delivered
- Planned plumbing services
- Reactive break-fix support
- Water hygiene & compliance
- Digital reporting & tracking
Our solution
- 1
Element provided regular inspections of pipework, water heaters, pumps and drainage systems across all sites.
- 2
We ensured systems met water hygiene standards, including Legionella testing and reporting.
- 3
We provided a single point of contact and a digital reporting system to track works, costs and compliance certificates.
- 4
A break-fix contract ensured a 24/7 response for urgent issues, with engineers dispatched within agreed SLAs.
- 5
This reduced reactive callouts by 30% within the first year through proactive maintenance.
- 6
We brought the sites up to full compliance with water hygiene regulations across all sites.
Project outcomes
30%
Reduction in reactive callouts
100%
Compliance with water hygiene regulations
Predictable costs — fixed monthly contract & transparent reporting
24/7
Rapid response within agreed SLAs
Improved system reliability & reduced downtime
“The team have given us peace of mind. Plumbing issues are resolved quickly and efficiently, and the proactive approach has reduced both downtime and unexpected costs.”
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